Refund policy

Last updated: 29 August 2026

Please include your order number or confirmation email when returning an item so we can process it quickly.

This policy applies to consumers ordering for personal use in the United Kingdom. It sits
alongside, and does not reduce, your rights under the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Return Address

Initiative Games
17 Ancroft Drive, Hindley, WN2 3ST
United Kingdom

Changed your mind/ (Right to cancel)

Under the Consumer Contracts Regulations 2013, if you buy from us online you have the right to cancel your order for any reason, without needing to give one (gov.uk — accepting returns and giving refunds):

• You have 14 days from the day you (or someone you've nominated) receive your goods to tell us you want to cancel.
  
• Once you've told us, you then have a further 14 days to send the goods back to us.
  
• Items should be returned unused and, where possible, in their original packaging. You can open packaging to inspect an item as you would in a shop, but excessive use beyond that may result in a deduction from your refund to reflect the reduced value of the goods
  (Consumer Contracts Regulations 2013, reg. 34).
  
• You are responsible for the cost of returning the item to us unless the item is faulty, damaged, or not what you ordered (see below).
  
• We reserve the right to refuse or reduce a refund if an item is returned in poor condition due to unnecessary handling, or is missing parts.

To cancel, email us with your order number before the 14-day period ends, then send the item back within a further 14 days.

Damaged or Faulty Goods

We pack our products carefully, but damage can happen in transit, and manufacturing faults can occur. Your rights here come from the Consumer Rights Act 2015, which says goods must be of satisfactory quality, fit for purpose, and as described (Consumer Rights Act 2015, s.22).

Within 30 days of receiving your item — this is your short-term right to reject faulty goods for a full refund. Email us with:

• your order number
• a brief description of the fault or damage
• clear photos showing the item and its packaging

Please post the item back to us and keep proof of postage — once we've confirmed the fault or damage, we'll reimburse your return postage cost (up to the value of standard shipping) along with your refund.

After 30 days of receipt — you may still be entitled to a repair, replacement, or partial/full refund under the Consumer Rights Act 2015, depending on the circumstances. We'll assess these requests in line with the Act.

Damaged Cards Inside Sealed Products

If an individual card inside a sealed product (such as a booster pack or box) is damaged ormissing, we can only replace the sealed product itself, as that is the item you originally
purchased — we cannot guarantee the contents of an individual pack once opened. In somecases the manufacturer may offer to replace an individual card directly; while they're not obliged to, contacting them can sometimes resolve this faster.

Incorrect Items or Manufacturing Faults

If your order arrives damaged, you receive the wrong item, or an item develops a
manufacturing fault, please contact us with your order number and details. Many
manufacturing issues can also be resolved directly with the manufacturer. Where a return is needed because of our error or a confirmed fault, we will reimburse your return postage cost up to the value of standard shipping.

Pre-Order Cancellations

You can cancel a pre-order for a full refund at any time before it has been dispatched. Pre-orders are usually dispatched on or shortly before the official release date. Once your pre-orderhas shipped, the standard cancellation and returns terms above apply.

Refund Times

Refunds are processed as soon as possible and, in any case, within 14 days of us receiving yourreturned item back (or receiving evidence that you've sent it back), in line with the ConsumerContracts Regulations 2013. Refunds are issued to your original payment method.

Quality guarantee

Initiative Games only sells genuine, authentic products. Unless otherwise stated, all productsare supplied in the condition described at the time of purchase.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer. If you're unsure of your rights, you can find independent guidance from Citizens Advice or the Which? consumer rights guide.

Contact Us

Email: Intiativegamesuk@gmail.com
Website: initiativegames.co.uk